Hello Mumbai Business Desk
On the occasion of World MSME Day 2026, Hello Mumbai News had the privilege of speaking with Parashar Pandya, the visionary behind ParcelGo Global, a brand of Neelam Integrated Business Solutions Pvt. Ltd. In this exclusive interview, he shares his entrepreneurial journey, the company’s mission to simplify global logistics and business solutions for MSMEs, and his insights into how innovation, technology, and reliable supply chain services can empower Indian startups and small businesses to compete in international markets. He also discusses the opportunities and challenges facing the MSME sector and his vision for building a stronger, globally connected entrepreneurial ecosystem.
Hello Mumbai News
What inspired you to become a solo entrepreneur, and how did your entrepreneurial journey begin?
Parashar Pandya
I didn’t start from a blank page — I started from a 95-year-old family desk. My family has been in logistics since 1929, first as a Customs House Agency, then in express delivery from 1988 onwards. I grew up around freight, airports, and the discipline of “things must arrive.” But somewhere along the way, I noticed the one problem our industry never solved: what happens when something doesn’t arrive — when a phone, a passport, or a bag gets left behind at an airport. Nobody owned that problem end-to-end in India. That gap became ParcelGo Global.
Hello Mumbai News
As a founder, what have been your biggest challenges in building and scaling your business without a large team?
Parashar Pandya
Building lean means you’re simultaneously the strategist, the ops person, the tech reviewer, and the person answering a stressed traveller on WhatsApp at 11 PM. The biggest challenge was building systems that could scale faster than headcount — so I invested early in AI-driven tools and automation, including a WhatsApp-based agent that handles a large share of customer interactions the way I would, personally. Technology became my force multiplier. The second challenge was trust — convincing airport authorities and large partners to work with a young company, without the comfort of a big-team pitch deck behind us.
Hello Mumbai News
How have MSME initiatives and government policies contributed to your startup’s growth? Are there any areas where additional support is needed?
Parashar Pandya
MSME recognition has helped with credibility, some compliance ease, and access to a support ecosystem that a first-time founder genuinely needs. Where I’d love to see more support is in regulatory speed — particularly around airport and aviation-linked services, where approvals and pilots can take far longer than the pace at which a startup needs to move. A faster sandbox mechanism for MSMEs working in aviation and logistics innovation would let more Indian companies compete globally, the way we’re now doing through our invitation to IATA’s working group.
In today’s competitive market, what strategies have helped you build a sustainable and profitable business?
Parashar Pandya
Three things: partnership over competition, category creation over crowding an existing market, and obsessive focus on execution speed. Instead of competing with existing logistics players, we built ParcelGo to plug into airports, airlines, and insurers as the missing recovery layer they didn’t have. And rather than fighting for space in a saturated market, we built the category of dedicated airport lost-property recovery in India — one that essentially didn’t exist before. My operating philosophy is “Impatience for Execution” — I measure the gap between deciding something and delivering it in hours, not weeks.
Hello Mumbai News
Technology and artificial intelligence are transforming businesses. How are you leveraging digital tools to enhance productivity and customer engagement?
Parashar Pandya
AI sits at the core of how we operate, not as an add-on. Our WhatsApp-based recovery agent handles customer conversations end-to-end, trained on real interaction patterns so it responds the way a human operator would — with empathy and precision, at any hour. On the backend, we’ve built a white-label, wrapper-based tech stack that lets us plug into airport and partner systems quickly, rather than building custom integrations from scratch every time. This is also exactly why we were invited into IATA’s working group — global aviation is looking for tech-first players who can help set the standard, not just follow it.
Hello Mumbai News
Access to funding remains a major challenge for many startups. What has your experience been in raising capital or bootstrapping your venture?
Parashar Pandya
We’ve largely bootstrapped ParcelGo in its early stages, which forced a discipline that I think has made the business stronger — every rupee had to justify itself. That said, we are actively engaging investors now, because the opportunity in front of us — India expansion, international growth, and a real shot at setting global lost-and-found standards through IATA — needs capital to match its pace. My honest experience has been that Indian investors are still warming up to “unglamorous” infrastructure categories like ours, even though they’re often the most durable businesses.
Hello Mumbai News
What advice would you give to aspiring solo entrepreneurs who want to launch their own startups but are hesitant to take the first step?
Parashar Pandya
Stop waiting for the “complete” version of your idea. Start with the smallest working piece of it and get it in front of a real customer. I didn’t start ParcelGo with a fully built platform — I started with a WhatsApp number and a promise to solve one traveller’s problem. Everything else — the tech stack, the partnerships, the international recognition — got built while we were already moving, not before. Hesitation usually isn’t about the idea being wrong; it’s about wanting certainty that doesn’t exist yet.
Hello Mumbai News
How do you maintain a balance between entrepreneurship, personal well-being, and continuous learning while managing everything independently?
Parashar Pandya
Honestly, balance for a founder rarely looks like an even split — it looks like knowing which season you’re in. I lean heavily on systems and automation precisely so I’m not personally the bottleneck for every decision. Beyond that, I find grounding in study — I’ve spent real time engaging with Vedic and Indian philosophical frameworks, which shape how I think about discipline, patience, and long-term thinking, even in a business built around impatience for execution. It’s a useful contradiction to sit with.
Hello Mumbai News
What are your future growth plans, and how do you envision your startup contributing to India’s vision of becoming a global innovation and startup hub?
Parashar Pandya
We’re actively expanding internationally, including building out a US entity focused on airport lost-and-found services, alongside deepening our presence across Indian airports and exploring new transport touchpoints. But the milestone I’m proudest of is our invitation to join IATA’s working group — it puts an Indian MSME in the room helping define lost-property recovery standards across roughly 11,000 airports and 300 airlines worldwide. That’s the model I want more Indian startups to follow: don’t just build for India, build standards the world adopts.
Hello Mumbai News
On the occasion of World MSME Day, what message would you like to share with young entrepreneurs, startup founders, and policymakers about strengthening India’s MSME ecosystem?
Parashar Pandya
To young founders: the biggest opportunities are often hiding in “boring” problems nobody has bothered to solve properly — that’s exactly where ParcelGo was born. To policymakers: Indian MSMEs are increasingly capable of shaping global standards, not just serving domestic markets — our seat at IATA’s table proves that. What we need now is regulatory speed and confidence to match that ambition. If India wants to be a genuine global innovation hub, its MSMEs need to be trusted as partners in setting the rules, not just followers of them.
