Metro concession only for iPhone users? An administrative joke on the disabled!
*Special Correspondent:*
The Mumbai Metro authorities recently announced a 25 percent fare concession for persons with disabilities. However, the fine print left many disabled commuters dumbfounded — the discount is available only to those using iPhones.
Android users, who form the overwhelming majority, often with lower incomes and higher daily struggles, have been excluded. The move has sparked outrage, with many calling it not a relief measure but a cruel mockery of the disabled community.
“Concession only on iPhone? That’s a rich man’s phone — it costs over one to one and a half lakh rupees. So, is this scheme not meant for the poor, the middle class, or those truly struggling?” questioned senior journalist and disability rights activist Deepak Kaitke. “What exactly is the intent of the government and metro administration?” he added sharply.
According to the Mumbai Metro Rail Corporation (MMRC), the 25 percent concession was implemented from November 23 for commuters carrying a valid disability certificate. The facility can be activated via the MetroConnect-3 app. However, MMRC’s Public Relations Officer, Vaidehi More, clarified that the feature is currently available only on iOS (Apple) devices, while the Android version is still awaiting Google Play Store approval.
This means that a vast majority of disabled passengers — who depend on Android phones — are left waiting and effectively excluded from the benefit.
“Authorities should have understood the economic reality of persons with disabilities before making this announcement. How many can afford an iPhone? If there was a technical delay, they should have resolved it first — and only then made such claims,” Senior Journalist Mr Deepak Kaitke said angrily.
He further pointed out that accessibility within the metro system — including ramps, Braille signage, audio announcements, and priority entry points — remains insufficient. Many disabled passengers still depend on personal assistance for travel. “Under these circumstances, not just 25 percent, but 100 percent fare exemption is justified,” he asserted.
Meanwhile, Union Minister of State for Social Justice, Ramdas Athawale, has intervened in the matter. He has written to Chief Minister Devendra Fadnavis, urging that “metro travel for disabled passengers should be made completely free,” citing their economic hardships, limited employment opportunities, and heavy dependence on public transport.
The concession was announced with much fanfare, and congratulatory messages flooded social media. But the ground reality remains ironic: only iPhone users are benefiting, while the rest of the disabled community waits patiently — demanding equal treatment and administrative sensitivity.
Because the issue here is not about technology. It is about empathy.
Brief Introduction Mr Deepak Kaitke :
He is Mumbai Based Senior journalist and Social Activist works for Disabled persons.He is well Connected with all Politicians accross Maharashtra.His Speciality is Political Journalism,well experienced in Media Industry.
